We are looking to hire home-based inbound customer support supervisors with customer support experience to service Canadian customers. Work from the comfort of your home in global markets and develop your career with us!

• Have you worked in a supervisor role previously?
• Do you have an understanding of call centre KPIs? 
• Are you an upbeat and helpful personality?
• Are your communication skills outstanding?
• Do you have team management experience?
• If yes, we would like to offer you the following work-from-home, long term job opportunity: 

Customer Support Supervisors – Inbound Customer Support

Tasks & responsibilities

• Coordinate remotely working agent team
• Project preparation including scheduling, scripts, and information materials
• Assist in the formulation of targets for individuals and teams
• Hire and onboard new agents
• Ensure all assigned agents understand their job requirements
• Provide feedback and guidance to agents and support their overall performance
• Anticipate escalation and take over calls when needed, provide advice on the occurring issues
• Ensure that target client qualitative and quantitative service level expectations are met
• Drive to meet and exceed customer expectations and inspire agents to do the same
• Actively participate in various internal meetings and conference calls
• Manage the team and transfer knowledge during phases of project management
• Prepare & organize training
• Contact customers in writing and over the phone as needed 
• Proactively work on process improvement,  advising on ways to optimize SOPs, staff motivation
• Ensure adherence to policies for attendance, and established procedures
• Keep management informed on issues as they arise
• Prepare reports on performance indicators on a regular basis

Requirements

• Fluent in written and spoken English.
• Proven experience as a call center supervisor or similar supervisory position
• Experience in customer service is essential
• Working knowledge of MS Word, PowerPoint, Excel, and online applications
• Tech-savvy with knowledge of call center equipment and relevant applications
• People management skills
• Knowledge of performance evaluation procedures
• Outstanding communication, negotiation abilities and problem-solving skills
• Organization and multitasking skills
• Dynamic, open personality
• A results-oriented approach
• Team player

Work hours: Mon-Fri, business hours (Pacific Time)

Home office requirements

• Have an Internet speed of at least 10 mbps download and 5 mbps upload (must provide a speed test copy)
• Must have a workspace free from outside noise and distractions
• USB headset is recommended to maximize good sound quality

Benefits

• Competitive Compensation
• International environment and great self-development programs
• Home-based work opportunity
• Passionate and welcoming colleagues
• Opportunity to develop your professional skills at a fast-growing company

Location

• Remote (home-based)

How to apply?

• If you are interested in this position, please click the APPLY button below and complete the application process.